Billing/Collections

  • Our team ensures the accuracy of our patient's ledger while also ensuring practices are credentialed with each of our contracted payers.
  • We manage all cash posting for patients and insurance.
  • Our team strives to make the financial part of the patient's visit a streamlined process by offering:
    • online bill pay
    • monthly statements
    • claims processing
    • customer service call center

Operations

  • Under the direction of the clinical director and owner, we provide professional operational support.
  • Our team leads the recruiting and placement of highly trained and certified clinical teams.
    • We use proprietary training systems with check-offs that often exceed regulatory standards, ensuring the best employee placement.
  • We also manage all clinical staff, including reprimands, reviews, schedules, uniforms, training, and yearly meetings.
  • Other operations services include billing, operational compliance systems, and customer service satisfaction standards, which are measured, benchmarked, and reported.
  • Our clinical flow and management systems are tailored to your needs and have highly trained professionals with leaders for all clinical functional areas.
  • Payer reimbursement rate negotiation and management are provided, as well as patient communication and correspondence.
  • We work closely with marketing to provide specific feedback, as it pertains to each location and each brand.
  • As the liaison between doctors and staff, we aim to solve problems and create successful teams at all offices.

 Marketing

  • D4C works with partner agencies and vendors to handle all marketing needs from start to finish, including:
    • website design
    • hosting
    • SEO & SEM improvement
  • Consistent brand experiences are provided through all front-facing communications.
  • We manage all communications, public relations, advertising, social media sites, and community presence - including charitable partnerships, community events, and professional referral relationships.

Human Resources

  • The human resources department is involved in planning, directing, and coordinating the administrative functions of the organization.
  • It oversees talent management, the hiring of new staff, benefits administration, and employee relations.
  • HR also consults with top executives on strategic planning and serves as a link between management and employees.

Purchasing

  • Detailed performance metrics of purchasing activities are established and maintained.
    • Metric Examples:
      • supplier performance
      • supplier quality
      • internal order procedures
      • clinical product activity/usage
      • financial performance
      • and material shortage elimination
  • We use national suppliers and provide access to the best products available.

 Compliance 

  • Timely and appropriate responses are provided for any compliance issues.
  • We assess, analyze, and respond to emerging risks and regulatory developments, protecting you and the practice.

Information Technology

  • All data center architecture supports enterprise information systems, as well as disaster recovery planning and solutions to protect patient information, 24/7.
  • Our IT department also develops software customizations for practice workflows.
  • We design, implement and support information security technologies to secure patient health information and dental systems, as well as develop reporting mechanisms.
  • Call center staff readily provide support and maintenance of telephone systems.
  • Billing is supported by workflow automation of claims and management processes.

Real Estate

  • Construction is coordinated for any of the aforementioned scenarios.
  • Our real estate department acts as the primary representative in dealings with landlords.
  • From brokers to developers or property owners, we direct negotiations and even coordinate existing leases.
  • We also oversee facility management of all D4C facilities, including physical sites, equipment, and other FF&E.
  • We also coordinate with finance leadership in developing and executing capital activities and other related budgeting activities.

Business Development

  • We actively recruit doctors by:
    • Attending industry-regarded professional conferences.
    • Maintaining professional relationships with Pediatric and Orthodontic academic directors.
  • Doctors are placed throughout the D4C network.
  • Doctor owners are affiliated with the Smiles for Life Network and contract with D4C Dental Brands for support services.

Call Center

  • Our call center is a key resource and support system for our D4C locations.
  • As the first the point of contact for many, our Patient Loyalty Call Center gives every caller superior customer service.
  • We assist locations with registering and scheduling new patient appointments, scheduling/rescheduling recall appointments and treatment, in addition to confirmation calls.
  • Our center also verifies insurance, records releases, and school forms and excuses.

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